CANCELLATION & RETURNS POLICY
Customer satisfaction is the company's No.1 priority. We try to ensure that each customer has a seamless experience on each transaction. However, if due to unforeseen circumstances you are not happy with the packages , then the following terms apply for a mutually consented resolution of the situation. If an item you ordered from ucomply.com does not meet your expectations, please do write to us and we would be happy to assist you.
Cancellation Policy
You can cancel an order until it has not been shipped out of our Warehouse which is notified through an Email/WhatsApp within 24 hours from placing an order. This includes items purchased on sale also. Any amount paid shall be credited back into the original mode of payment and in case of cash of delivery no amount is to be refunded.
You can also cancel the order until it has not been shipped out of our warehouse through Chat BOT assistance available on the website.
You can calling us on our customer care number +91-9818844877.
For payments made via Credit Card, Debit Card, Net Banking, or Wallet you will receive refund into the source account within 7-10 days from the time of order cancellation.
Return/Exchange Policy
We, at The Ucomply are dedicated to offering you the best packages . However, there is a remote possibility that while processing orders, minor errors might occur. However, there is a remote possibility that:
The following policy terms will apply in each of the above cases:
In case you receive a damaged item or if you received an incorrect item (different from what was ordered) or if a packages is misrepresented on our website, please contact us by email or chat or phone or you can register the complaint through Chat BOT assistance available on the website within 48 hours of your receipt of the packages .
Important & Helpful Guidelines on Returns:
* Please report your problem along with packages images and description within 48 hours of receiving the packages in question.
* Please share the correct images of the packages received while registering the complaint. Our team does a quality check when returned packages is received, if the image given while registering the complaint and the actual return packages received by us does not match, request for credit or replacement or refund shall not be entertained under such circumstances.
* Please do not courier back an item to us without prior consultation with our customer relations team. It is critical that we verify the legitimacy of the claim. Requests for credit or replacement or refund shall not be entertained under such circumstances.
* Please be as specific as possible when describing the problem, as all returned items are examined for defects/variations.
* Please return your items using registered post/courier as advised in our return authorization mail. The packages costs of sending the packages back are to be borne by the customer unless an exception to this is agreed upon.
* The packages should be unwashed, unused, unstitched and in an undamaged condition.
Reverse Pick Up Policy
Please mention your order number in the subject line to help us quickly process your returns/exchanges.
We request you to maintain the original packaging of the items to be returned.
Please ensure that all the returned items are packed securely and safely to prevent any loss or damage during transit.
The items for reverse pick up will be picked up within 3-4 business days from the date of request.
After the receipt of item(s), your request for credit code/returns/exchanges would be processed.
In the case of refunds, banks normally take 7-10 business days to process a refund once it has been initiated from our end. Customer's corresponding banks may take 2-3 business days to post these to the customer's accounts. Customers can check these credits in their next credit card statement / bank statement.
Refunds will be issued at the sole discretion of the company.
In the case of exchanges, your new order will be dispatched to you within 3-5 business days after we receive the earlier shipment.
Please Note: -
- Reverse Pickup is not available for cases where the return is being made on due to choose. In such cases, packages cost has to be borne by the customer.
- Some of the pin codes are not feasible for Reverse pick up, in such cases the customer will need to send it back to us.
- We do not offer reverse pick facility outside India.
In case a customer does not like the packages :
In all such instances when a customer changed their mind, or the fabrics didn’t meet their set expectations, and wish to return part or whole of the order, please get in touch with our customer care through email support@ucomply.in, or WhatsApp or Call at +91-9818844877, or register complaint through Website Chat BOT assistance within 48 hours of receiving the packages .
Please report with packages images and detailed description of the query or problem. Once complaint is registered, our team will check the details of the complaint and approve the return of the packages .
Once return approved, please send the packages back to us on the address shared by our team. Return pick up service is not available in this case and the return packages charges are to be borne by the customer.
In case you request us to arrange a return pick, Rs 100 will be charged for the return pick up service and is non-refundable.
Once your return has been received and verified, we will go ahead, and issue store credits/ refund / exchange the packages .
* Please return your items using registered post/courier. The packages costs of sending the packages back are to be borne by the customer.
Claiming Refunds
For Credit Card/Debit Card/Net banking or PayPal Transactions:
As the charge on your credit card / account would have already been done online at the time you made the purchase and authorized the payment, we will provide a refund into the original mode of payment.
For COD (Cash on Delivery) Transactions:
Refunds can only happen via E-Voucher/Credit coupon. Cash Refunds are not allowed for COD orders since we cannot get deliver cash through couriers.
No refunds will be given in the following cases:
In case of minor design and colour variations. With handloom packages there will always be some variation between packages .
Incorrect or outdated delivery address.
packages returned in a used or damaged condition or wrong packages sent back.
Fabrics measuring less than 2 metres.
Individual packages with value less than Rs. 300.
Precut / heavily discounted fabrics.
packages Charge and reverse pick up arranged
Note: Refunds will only be made after we have received the returned shipment.
packages Availability
In case certain packages are reported out of stock after an order has been placed, customers will be requested to select alternate or similar items. If none of the alternate options are accepted by a customer, the company shall promptly issue a refund against the non-deliverable packages .
Notwithstanding the above or any other provision, the company is under no obligation to accept any returns or provide any replacements or exchange or store credit. The company has the sole discretion in deciding whether to accept the returns/ process refunds or not depending on the merit of the case.
If you still have any query about our Returns & Exchange policy, kindly drop us an email at support@ucomply.in, we will reply to you within 1-2 working days.